Dispute resolution or dispute settlement is the process of resolving disputes between parties. It is a good first step in trying to reach agreement about many kinds of problems, including disputes: between neighbours. The term dispute resolution is sometimes used interchangeably with conflict resolution, although conflicts are generally more deep-rooted and lengthy than disputes. There are many types of dispute resolution processes, but arbitration; mediation; neutral evaluation, settlement conferences and negotiation are the three most common types of alternative dispute resolution.

Possible causes of a conflict are, e.g.:

• Break-down of communication.
• Lack of appreciation and respect.
• Change of economic and commercial circumstances.
• Differing legal concepts / change in law.
• Technical problems / defective products.
• Differing views of underlying facts.
• Impact of third parties / force majeure.